Privacy Policy
Last updated: 2/12/2026
1. Who We Are
Pear Collective ("we", "us", "our") is the data controller responsible for your personal data.
Address: Admiraliteitsstraat 4B, 3063EK Rotterdam, Netherlands
KVK: 99401835
Email: support@maleprotocols.com
2. Information We Collect
Information you provide
Name, email address, shipping address, and phone number (when placing an order)
Email address (when subscribing to our newsletter)
Any information you provide when contacting our support team
Information collected automatically
Session identifier (session-scoped cookie)
Profile identifier (persistent cookie, up to 13 months, for recognising returning visitors)
Device type (mobile, desktop, or tablet, derived from your browser's user agent)
Geographic location (country and region, derived from request headers — your IP address is not stored)
Pages visited, product interactions, and browsing behaviour on our site
3. How We Use Your Information
To process and fulfil your orders
To send transactional emails (order confirmations, shipping updates)
To send marketing communications (only with your consent)
To analyse site usage and improve our services
To prevent fraud and ensure security
4. Cookies and Tracking Technologies
We use the following cookies and tracking tools:
Session ID cookie — identifies your browsing session; expires when you close your browser (functional)
Profile ID cookie — recognises returning visitors; expires after 13 months (analytics)
Consent cookie — stores your cookie consent preferences; expires after 13 months (functional)
Google Tag Manager — manages analytics and marketing tags, loaded based on your consent level
Meta (Facebook) Pixel & Conversions API — tracks interactions for advertising purposes, loaded based on your consent level
We may in the future use session replay tools (such as OpenReplay) to understand how visitors interact with our site and improve the user experience. Any such tools will operate within your consent preferences.
5. Consent Management
If you are located in the EU, EEA, or the United Kingdom, you will see a consent banner when you first visit our site. You can choose between:
Functional only — only cookies essential for the site to function
Analytics — functional plus analytics cookies
Full — functional, analytics, and marketing cookies
You can change your consent preferences at any time via the cookie settings in the site footer.
6. Third-Party Services
We share data with the following service providers, each of which processes data in accordance with their own privacy policy:
Stripe — payment processing
Resend — transactional email delivery
Google — analytics (via Google Tag Manager)
Meta / Facebook — advertising (via Pixel and Conversions API)
Vercel — website hosting
7. Data Sharing
We do not sell your personal data. We share your information only with:
Payment processors (to complete transactions)
Shipping carriers (to deliver your orders)
Analytics and advertising platforms (as described above, based on your consent)
Legal authorities (when required by law)
8. Data Retention
Order data is retained as required by Dutch tax law (7 years)
Analytics cookies expire according to the durations listed in section 4
Account-related data is retained until you request its deletion
9. Your Rights (GDPR)
Under the General Data Protection Regulation, you have the right to:
Access your personal data
Rectify inaccurate data
Request erasure of your data
Restrict processing of your data
Data portability
Object to processing
Withdraw consent at any time
To exercise any of these rights, contact us at privacy@maleprotocols.com.
You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) at autoriteitpersoonsgegevens.nl.
10. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including SSL/TLS encryption for all data in transit. Payment data is handled by Stripe, which is PCI DSS compliant. We do not store your payment card details.
11. International Transfers
Your data may be processed outside the European Economic Area by our service providers (including Vercel, Stripe, and Meta). Appropriate safeguards are in place to ensure your data is protected in accordance with applicable data protection legislation.
12. Children
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will promptly delete it.
13. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will be revised accordingly. We encourage you to review this page periodically.
14. Contact
For privacy-related questions or to exercise your rights, contact us at:
Email: support@maleprotocols.com
Address: Pear Collective, Admiraliteitsstraat 4B, 3063EK Rotterdam, Netherlands